As KPRC 2 Investigates Houston water customers ‘DRAINED’ from dubious and sometimes inaccurate water bills we’ve noticed a troubling trend. Instead of getting to the bottom of what’s causing the irregular bills Investigator Amy Davis says the city is using money earmarked for low-income families to pay itself.
is to bring about transparency and actual change to a department and system that seems broken, mismanaged, and inefficient.
KPRC 2 Investigates high water bills. One Acres Homes resident lived without water for 4 years after he was unable to pay a $7,000+ water bill.“I’m not trying to get over. I want to pay my bill, Not someone else’s bill. I pay my bills and I really believe this $7000 ain’t mine,” said Edward Williams.
“I cannot pay no $800 a month on a $38,000 water bill, which I think is not totally my fault,” said Julia Benjamin. What you need to know about water meters and your water bill. The KPRC 2 'DRAINED' Investigation looks into viewer questions and concerns related to Houston water bills.In a recorded call with the water department, a customer service agent told Naranjo’s wife she may be able to get financial assistance for the disputed bill.Water customer service rep: Payment of your water bill. Because with BakerRipley, you know they have funds; and a lot of people apply for the assistance.
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