A U.S. service member said an employee at a Shane Co. store in Roseville, California, didn't accept his Puerto Rico driver's license when he tried to buy an engagement ring for his soon-to-be wife.
U.S. service member Abdiel Gonzalez said an employee at a Shane Co. store in Roseville, California, didn't accept his Puerto Rico driver's license when he tried to buy an engagement ring for his soon-to-be wife.
When the employee didn't accept his license at the jewelry chain last October Gonzalez says he showed his military ID to back up the fact that as Puerto Rican, he is a U.S. citizen. But the employee, Gonzalez said, didn't accept either ID as valid. Shane Co. asked for a driver's license because Gonzalez wanted to finance the ring using a Shane Co. credit card.Shane Co.
"We are deeply sorry for his experience and are making every possible effort to ensure that it never happens again," the company told CBS News."This is not reflective of our brand values and was not done with malicious intent."Gonzalez ultimately purchased the ring online without having to use his driver's license. He wrote a message to Shane Co. through its Facebook account but never heard back.
The company said the message was"unfortunately overlooked by our social team and therefore left unaddressed for an unacceptable amount of time." "We will be taking corrective measures to make sure all direct messages are responded to in a timely fashion," the company said. Jewlery Apologizes To Puerto Rican Man/U.S. Servicemember For Denying Him An Engagement Ring Because A Company Employee Didn't Accept His Puerto Rico Driver's License As Valid U.S. ID
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