If You Think Flying Sucks, Try Renting a Car

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If You Think Flying Sucks, Try Renting a Car
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To rent a car right now is to live through an expensive, frustrating American nightmare. KevinTDugan reports on how customers are putting up with filthy interiors, petty surcharges, and skyrocketing prices

Photo-Illustration: Intelligencer. Photo: Getty Images For about two decades, Troy Ford spent three weeks out of every month on the road. He’s a salesman, now pitching construction chemicals, but he used to sell cell-phone towers, so he’d have to rent cars to go to remote places. While most travelers may have a hard time distinguishing one rental company from another, Ford preferred Hertz and had been a member for more than 20 years. “They were always the best,” he said.

To rent a car right now is to live through an expensive, frustrating American nightmare. Garages normally full-up with cars are these days sitting practically empty. Prices online are routinely over $100 a day for midsize cars— and that’s before insurance and other dubious add-ons.

One Brooklyn Hertz employee, who asked to remain anonymous for fear of losing her job, said that the experience of dealing with sticker-shocked customers can be stressful. “I get cursed out all the time,” she said. “It takes a lot of patience.” She has seen people pay as much as $500 a day for cars, with the rates shooting up around weekends and holidays. The high prices have come hand in hand with more customer tension.

It’s not just the traditional rental companies, either. Lexi Montée, a 37-year old marketing manager in Manhattan, was seven months pregnant when she used Zipcar to reserve a car for a four-day trip to the Hamptons over the July 4 weekend, only to find that the air conditioning didn’t work and the CHECK ENGINE light was on.

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