'I thought luxury living in Altrincham would be great - instead I'm risking my life'
Renters living in a 215-apartment three-build complex in Trafford say they are being charged 'astronomical' energy bills that they are tied into - with one resident saying they have had to 'stop taking medication' in order to be able to pay their bills.
The M.E.N spoke to a number of tenants, all of whom asked to remain anonymous, about the situation at Budenberg. The tenant said they have repeatedly tried to get a better understanding of the situation with Switch2 but claimed they were either sent automatic responses or nothing at all. 'There's a lot of desperation and anger here' Having recently moved to the UK, the tenant said they chose to live at Budenberg because the apartments were spacious, contemporary and stylish, with good transport links.
'I'm living in one room but the bills are still unaffordable' Another resident, who is in their 50s and lives alone, said they moved into a penthouse at Budenberg expecting their utility bills to be a 'lot less than they were' due to the integrated automated heating system in the building. “I complained about my January bill as it suggested a usage in one month as high as the total for the last seven months. Switch2 haven't replied to that but merely chased up the bill and I paid part of it in protest.
“I was feeling the cold a lot more because of the blood-thinners so I realised that if I stopped taking them, I would feel a bit warmer,” they explained. One tenant, who has lived in the building for seven years, says their rent is just over £1,200 a month. “Everyone’s got to the end of their tether,” they explained. “It’s a nice place to live, they’re nice apartments. It’s just a shame the bills are driving people out.”“We are stuck with these 'one energy' suppliers and they are using it to slowly increase the bills,” they explained.
“They said they were installing the new tariff on January 9 but some tenants were charged before that on January 6. It’s just a headache and I feel we can’t trust them on anything. They say they are also waiting for Switch2 to assist them with a £400 discount as part of the Energy bill Support Scheme to help cover costs. Tenants said the provider has not yet applied the discount to their bills and hasn’t disclosed when this is expected to happen.
A number of residents say they are either ignored or receive template responses when they try to speak to someone at the company. “I have written to the CEO of Switch2 urgently to raise these points and will continue to do what I can to assist affected residents.” "When the Budenberg energy contract came to an end in December 2022, the global energy crisis made it impossible for us to sustain the previous tariff position at Budenberg and we had to secure a new, short-term contract at a higher price.
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