'There was a palpable tension every time the front door swung open. Greeting each newcomer felt like attempting to defuse a bomb.'
seemed to enable a feeling among many customers that regulations were frivolous and discretionary. Increasingly irritable patrons often dismissed ― and even actively defied ― my requests to abide by county mandates as if they were merely my personal preference.
As desperately as we needed customers, there was a palpable tension every time the front door swung open. Greeting each newcomer felt like attempting to defuse a bomb. I tried to tack on the most recent set of COVID-19 protocols to the rest of my “have a seat wherever you like” spiel as robotically as possible.
So many of our customers could not conceive of us as anything more than an apparatus of their service. We were seen as mere mechanisms of consumption who didn’t require or deserve empathy, and because of that, every shift was an exercise in dehumanization. As anyone who has actually worked in the service industry can attest, though, this couldn’t be further from the truth. This resilient, remarkable, underestimated community contains some of the most brilliant and capable human beings I have ever known. One of my fellow bartenders was a Michelin-starred chef in New York. Another, a certified yoga instructor. Many had at least one college diploma gathering dust in a basement somewhere.
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