'I hadn't seen my girlfriend in three months - but couldn't visit her because of a STAIN on my passport'
A man who hadn't seen his girlfriend in three months claims he was unable to visit her because of a stain on his passport.
But it was upon reaching the gates to board the plane, that Jamie claims staff raised the stain as being a problem and that it had not been documented on the system by the staff member who had checked it hours before. "Naturally my anxieties are high at this stage. Multiple members of staff look at my passport, scan it and reassured me that it would be fine.
He said staff at the office were 'shocked' at his experience but admitted that they would be unable to issue him with a passport on the same day. "The emotional turmoil caused by being reassured that I would be able to board at check-in, then by multiple members of staff at boarding, to then moments before the plane leaves being denied, is considerable.
Following the complaint, Jamie said that he contacted TUI. The airline has since apologised for the 'distress caused' and, in a statement to the Manchester Evening News, said they have contacted Jamie to discuss a resolution.
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