HSBC goes down leaving hundreds of customers without access to online banking
Can I claim compensation for an outage?
Banks aren't obliged to pay compensation to customers if there's been an outage or if they've experienced technical issues.You'll have to present evidence of how the outage negatively affected you, including any extra costs incurred through possible late payment fees. You should make a note of when you were unable to access the services and the names of the people you spoke to at the company that suffered the outage.If your bank doesn't resolve any complaint, you can take your case up with the Financial Ombudsman Service.
It is an independent body which will resolve any issues based on what it thinks is "fair and reasonable" depending on the circumstances of the case. The service can resolve your issue over the phone, by email or by post depending on what best suits you.
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