These days, many employees feel like they’re constantly receiving a stream of bad or confusing news that affects their work in unpredictable ways. When they only hear simple summaries from their leaders about issues they know aren’t so simple, teams can feel frustrated and even angry. Next time you feel you need to say something, but you’re not sure what to say, try these three strategies: 1) Recognize the power of “and” — it allows you to align two seemingly separate thoughts, such as “things are difficult and things will be okay.” 2) Teach the past to arm the future. Unpacking the past and connecting it to the present can help you create more certainty. 3) Adopt a more experimental mindset. This can help change feel less risky.
“The chaos right now in our organization is overwhelming,” Lara revealed during our executive coaching session. At the time, her company had just hired a new CEO, and the ripple effects of change were traveling throughout the organization. “I need to keep my team focused and encouraged, but anything I say feels fake and distracting. Should I just stay quiet until things calm down?”
“Many of you are new here, and may not remember when we went through the last recession. Here are a few things that happened then and how we worked through them.” “While I’m still new to the company, I’m not new in our field, and if it’s helpful, here’s what I learned during the last time I experienced this kind of change.”
That’s why actively encouraging small experiments, test runs, or pilot programs may be a fruitful way to surface fresh ideas while alleviating employee anxiety about the future. In fact, Lindsay McGregor and Neel Doshi found in theirMy client Shona was leading her team through an unpredictable time at work. Conversations with her team uncovered that they simply needed more space in their day to adapt to all the changes coming their way.
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