A happy customer is a repeat customer
is a repeat customer, or so the saying goes. But how can a business keep clients satisfied? The answer, according to a recent study, is to treat employees well. Glassdoor, a website which let workers assess employers, looked back over the records of 293 companies across 13 industries between 2008 and 2018. It then studied the link between employee satisfaction, based on its own ratings, and the American Customer Satisfaction Index, a benchmark gauge of shoppers’ sentiment.
A one-point improvement in Glassdoor’s rating translated into a statistically significant 1.3-point increase in customer satisfaction . As might be expected, the link was strongest in industries where workers have the most direct contact with customers, such as retail, restaurants and tourism. In such trades, a one-point gain in employee satisfaction rating raised that of customers by 3.2 points .
Brasil Últimas Notícias, Brasil Manchetes
Similar News:Você também pode ler notícias semelhantes a esta que coletamos de outras fontes de notícias.
How a Los Angeles-based conservative became one of the internet's biggest sensationsThe videos aren’t full of memes and shouting. But they’ve had marked success rallying young people to Trump’s side than many campaign committees aligned with the president. Here’s how Dennis Prager built a conservative digital empire:
Consulte Mais informação »
Hasbro gets Peppa Pig, and lots more, with $4 billion Entertainment One acquisitionHasbro has acquired Entertainment One for $4 billion, a deal that comes with Peppa Pig and lots of other assets.
Consulte Mais informação »
Beyond the Breakthrough: What it Will Take to End Sexual Violence in one GenerationWe cannot forget the revelations that MeToo has taught us, and we must channel these lessons to enact culture changes in behavior and attitudes that will ultimately prevent sexual harassment, misconduct and abuse from occurring in the first place.
Consulte Mais informação »
Hasbro Acquires Indie Entertainment One In $4 Billion DealHasbro and Entertainment One have made a deal to for the toy giant to acquire the independent studio in an all-cash transaction valued at $4 billion. The tie-up will merge Hasbro’s preschool …
Consulte Mais informação »
Bill Skarsgård Is the One to BeatThis is why Bill Skarsgård is not afraid of his character Pennywise in 'It: Chapter Two.'
Consulte Mais informação »