Here’s how to empathize with people going through the same situation that burned you.
While the situation at hand for your colleague may be similar, it probably is not exactly the same. Avoid saying, “I know exactly how you feel.” Say, “I appreciate what you may be going through.” This nuanced language is more sensitive, recognizing that each person’s situation is different.
Appreciating differences can also prevent you from feeling and coming across as “all knowing,” which is unhelpful to the person who is looking for help with navigating a sticky issue.Say, “I am here for you.” Don’t assume the person knows you want to help. Use words to communicate this to the person.
You could give the person your phone number, for instance. But don’t stop there. Don’t assume that the person will reach out to you with a question. Saying “you can call me anytime” doesn’t work. Unless you explicitly tell the person that they can call you up until nine o’clock in the evening, for example, most people will not call. People will feel like they are imposing and not reach out.Some workplace situations can be difficult.
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