Internet usage in Manhattan’s commercial core is down by around 30%. Usage in parts of close-by Greenpoint and Long Island City is up by over 60%
approach a full month in lockdown, white-collar workers are settling into routines that previously would have seemed bizarre. A new poll by scholars atfound that 34% of American employees have switched from commuting to remote work. As offices have emptied, the virtual world has changed nearly as much as the physical one. And recent shifts in where, when and how the internet is used may be surprisingly durable.
The surge in remote working is apparent in the locations of data use tracked by Cloudflare, a network-infrastructure firm. In New York internet usage in Manhattan’s commercial core is down by around 30%. Conversely, usage in parts of gentrifying Greenpoint and Long Island City is up by over 60%. London displays a similar pattern, with steep drops in the city centre offset by heavier use in peripheral areas.
The timing of digital interactions shows how telecommuting has blurred the start and end of working hours. In Paris, London and New York the share of messages sent via Slack, a communication tool, during peak hours of 10am to noon and 2pm to 4pm has fallen. It has risen from 6pm to 9pm, as well as around 9am in London and Paris and at lunchtime in New York and Paris. One cost of not having to show up to work is that you also never get to unplug.
Some of the biggest changes are in how people spend time online. Surprisingly, traffic to gambling and pornography sites is flat. Visits to business and learning sites have risen the most, followed by games, e-commerce and streaming. The only category that has seen a decline is one incompatible with social distancing: online dating.
These trends could reverse once lockdowns are lifted. However, firms may not wish to turn back the clock. Researchers at Stanford found in 2015 that among workers at a Chinese call-centre, those randomly assigned to telecommute were 13% more productive than colleagues who stayed in the office. Companies that have now integrated remote workers can save on office space, and better retain staff during child-rearing years.
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