How reimagining retail jobs could solve for retention issues paid gradsoflife
, a nonprofit organization that assists the Latino immigrant population and their families with education, training, and employment. Together, the two partners created a customer service and sales training curriculum. While the average tenure of a Pete’s employee is five years, 20 percent of workers have stayed with the company for more than 10 years. And 80 percent of Pete’s managers are promoted from within.
Davis says it’s a misconception that online retailers like Amazon are a cause of retail job losses. Instead, the growth of this sector has led to new opportunities for workers. “E-commerce is an amazing channel for retailers of all formats to sell to customers in unique and different ways,” she continues. “The advent of the internet has surely changed jobs, but by no means replaced them. Most retailers engage in a true omnichannel experience, selling in stores, online, and in other ways.
As Davis points out, “Retail has more finance professionals than Wall Street and more engineers than Silicon Valley. Once people start thinking beyond the store into what makes a retail company successful, they can see limitless opportunity in technology, logistics and supply chain, data science, finance, and many other professions.”
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