How top companies are using VR to help employees better understand each other — and the customers they serve
. Using VR in empathy training resulted in better overall outcomes for both companies, they told Business Insider.Fidelity's VR training virtually transported workers from call center to the homes of the customer in the mock interaction. The workers address the problem while seeing it play out, so they're connected to a real-life experience they may not have felt personally.
The VR training replaced more formal instruction within a classroom. Previously, select staff would enact a role-playing exercise while other new employees watched. With VR, everyone gets to go through every experience as many times as they want. Schouela tracked the customer satisfaction scores of associates who went through the VR pilot training versus those who didn't. The team found enough of a difference to expand the pilot and think about scaling the program.
Nearly everyone who completed the pilot program last year said they had more empathy and appreciation for operations workers. The pilot was so successful that the VR-based program is now part of Hilton's six global corporate offices, and is required for all team members within their first year, Stroud said.
Brasil Últimas Notícias, Brasil Manchetes
Similar News:Você também pode ler notícias semelhantes a esta que coletamos de outras fontes de notícias.
Never Forget That Paris Hilton Is a Perfume MogulShe just released her 25th fragrance, ELECTRIFY.
Consulte Mais informação »
Kerby Jean-Raymond Speaks Out About 'Insulting' BoF 500 Gala\u200b'Homage without empathy and representation is appropriation.'
Consulte Mais informação »
Verizon Acquires VR Technology From Disney-Backed JauntVerizon acquires VR technology from Disney-backed Jaunt
Consulte Mais informação »
Verizon Acquires Assets of Disney-Backed VR Startup JauntVerizon has acquired the software, technology and other assets of Disney-backed augmented and virtual reality startup Jaunt XR. Terms of the acquisition haven’t been disclosed, but the acquis…
Consulte Mais informação »
Lululemon’s Run Times Bra Is Supportive and VersatileRemovable straps let you wear it two ways, and perforated panels are claimed to improve airflow.
Consulte Mais informação »
Never Forget That Paris Hilton Is a Perfume MogulShe just released her 25th fragrance, ELECTRIFY.
Consulte Mais informação »