The pandemic made it critical for cities to get digital permitting systems fully up and running to meet the needs of developers and builders. And just after...
Delays for developers in receiving building permits from the city of Dallas have persisted for years.ADDISON — The pandemic made it critical for cities to get digital permitting systems fully up and running to meet the needs of developers and builders.that put those new systems to the test.
“Now we’re running a lot faster,” Snell said. “We’re able to move things through the process. We’re able to communicate with other departments in a very efficient manner.”Celina’s development process has been digital since 2008, but as the city grew rapidly during the pandemic, staff got “faster and better” at handling permits, said Dustin McAfee, the city’s executive director of development services.
“It kind of looked like Best Buy on Black Friday,” he said. “I mean, literally, the line wrapped around the building, waiting to get a permit, hoping that they could get a same-day permit.”to track and process permits. Eskander said the city had to put that into full force, even though it wasn’t ready.“We just had to make it work,” he said, adding that the switch made it impossible for developers to get a same-day permit. “That really hurt a lot of people.
Eskander brought up an example of dysfunction in Dallas’ system. Builders recently have faced issues surrounding water infrastructure. They may find out only during construction that a site is missing fire hydrants or a water line, when city staff is supposed to catch such issues before permits are issued, he said.
“Every time your issues are brought to our attention, we do bring it up to them,” Eskander said. “We do discuss. We try to figure out solutions to these problems so that they don’t happen again.” In a separate panel of homebuilders and developers, Adam Auensen of Dallas-based apartment builder Tonti Properties said Dallas’ permitting speed could be worse.
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