How AI Protects (and Attacks) Your Inbox

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How AI Protects (and Attacks) Your Inbox
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Machine learning can do more than just flag dangerous messages as they pop up. It also can be used to track the people responsible for phishing attacks.

vice president and general manager of Google Workspace, spoke at Google I/O on May 10, she laid out a vision for artificial intelligence that helps users wade through their inbox. Pappu showed how generative AI can whisper summaries of long email threads in your ear, pull in relevant data from local files as you salsa together through unread messages, and dip you low to the ground as it suggests insertable text.

A few, errant clicks on a suspicious email can wreak havoc on your security, so how does machine learning help deflect phishing attacks? Neil Kumaran, a product lead at Google who focuses on security, explains that machine learning can look at the phrasing of incoming emails and compare it to past attacks. It can also flag unusual message patterns and sniff out any weirdness emanating from the metadata.

Machine learning can do more than just flag dangerous messages as they pop up. Kumaran points out that it also can be used to track the people responsible for phishing attacks. He says, “At the time of account creation, we do evaluations. We try to figure out, ‘Does it look like this account is going to be used for malicious purposes?’” In the event of a successful phishing attack on your Google account, AI is involved with the recovery process as well.

“How do we extrapolate intelligence from user reports to identify attacks that we may not know about, or at least start to model the impact on our users?” asks Kumaran. The answer from Google, like the answer to many questions in 2023, is more AI. This instance of AI is not ateasing you with long exchanges late into the night; it’s a burly bouncer kicking out the rabble-rousers with its algorithmic arms crossed.

On the reverse side, what’s instigating even more phishing attacks on your email inbox? I’ll give you one guess. First letter “A,” last letter “I.” For years, security experts have warned about the potential for

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