How KeyBank's tech overhaul got the 195-year-old firm processing 33,000 small business loans during the coronavirus pandemic — up from 550 per year
That number rose to 33,000 over just the past few weeks as companies rushed to take advantage ofOverall, the bank received 38,000 applications. While some larger companies like
It's all part of a broader effort led by Chief Information Officer Amy Brady to make KeyBank operate "like it was born digital." The company was only able to pivot so quickly because of its innovation efforts to date, according to Brady. To mitigate that, the company turned to automation and other tools to automatically input that data into the federal system and coordinate with business owners in the virtual world.
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