The fuel charge could increase again next month and may not go down until the end of the year.
News4JAX recently caught up with Roland Edwards at JEA’s downtown headquarters, where he was paying his bill — a bill that was unexpectedly high.A number of JEA customers are hot under the collar because of their latest electric bills. It seems the culprit is what is called the fuel charge — it’s not the electricity you are using, but it’s the cost of the fuel JEA is paying to produce it.
That’s what many News4JAX insiders like Felecia Lindsey are questioning. She wrote, “Yes my bill has tremendously went up cause what is fuel cost.” So News4JAX took a closer look at that fuel cost on a number of bills. For example, for one household, last year at this exact time, the charge for electric was just over $97 and the fuel charge was $45 — about half of the electricity charge — for the monthly bill. This year, the electric charge was $150 and the fuel charge was very close to that at $121.“It’s not that your rate is changing, it’s that the fuel charge goes up.
JEA said it’s offering the relief because of higher utility bills stemming from the increased fuel costs and higher consumption during the extreme summer heat.JEA encourages customers to do their best to stay current with their bills, as payments will be deferred, not waived.who needs more time to pay their bill.JEA also made another change to offer longer-term relief, adjusting the deposit return timeframe from 24 months to 12 months for residential customers with good payment history.
Effective Oct. 1, JEA will eliminate the fees customers pay when using a credit or debit card. The utility will absorb these costs imposed by its payment processing vendor.for information on bill-pay solutions and utility payment assistance for families and individuals struggling financially.
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