The Nottingham University Hospitals Trust said it would move away from giving 'superficial' apologies to families affected
The trust running Nottingham's major hospitals says it will improve how it deals with families involved in the maternity services review after complaints of "superficial" apologies. It has been confirmed that the team reviewing Nottingham's maternity units will have access to the records of 1,700 families because of a change to how the inquiry is managed.
But speaking about how that approach will change, NUH Chief Executive Anthony May said ahead of the meeting: "When we apologise as a trust, sometimes the words can be received as not meaningful and a bit superficial. What [the families] would like to do instead is work with us to shape an apology that means something to most of the families affected by this."
Ms Ockenden said: "Behind every number is a family who has suffered... I know there are local families struggling to provide 24 hour care for brain damaged babies. Mr May also described NUH as having a "mountain to climb." Speaking before the meeting, he said: "Some families have been concerned about what happened to them and their loved ones for some years.
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