The state’s biggest county has no central system for tracking problems, so it still can’t say how many polling places opened late, ran out of paper or worked just fine.
Harris County’s current troubleshooting and communication system has a call center taking in reports of issues from polling sites and from voters. And more than 160 technicians are tasked with going out to address problems. But Tatum says “there is no real visibility” for him into the troubleshooting timelines and their status outside of his headquarters.
This kind of software is offered by a variety of election vendors nationwide. Some jurisdictions build their own version of it to meet their needs with the help of IT departments. They’re increasingly becoming an indispensable part of the “elections control room” for elections administrators in large counties, Morrell said.
In Dallas County, elections administrator Michael Scarpello said the department has used a troubleshooting system called AskED Helpdesk since 2012. His office has response teams assigned to specific tasks: one for election hardware issues, one for poll worker issues and another that responds to election procedure issues. He said this system has helped his team respond to issues at polling sites quickly and before “they become problematic.
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