'It's definitely eye-opening,' says a Kroger cashier in West Virginia. 'Because people are now saying: 'Oh, my God, these people [working at grocery stores] deserve hazard pay.' But these are the same people who say we don't deserve $15 an hour.'
In other cases, nonunion companies have voluntarily implemented changes. Food Lion President Meg Ham says her company's top priority is customer and employee safety, and that extra sanitizing and plexiglass shields protect both groups.
Some corporations that usually resist calls for sick leave and higher pay have changed their tone in this pandemic, says John Logan, a professor and director of labor and employment studies at San Francisco State University. But he notes that companies' policy changes are temporary, just for the duration of this crisis. It's an open question whether all this new appreciation will last.
"A lot of our customers are coming in in masks, and I appreciate that," says Amanda Casaburri, who works at a Kroger near Fort Worth, Texas."I'd like to think that it's not just for their health but it's for ours."
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