'Small businesses are uniquely vulnerable to the effects of worker protests or customer boycotts.'
An escalation of"Americanised" direct action protests over staff disputes is"holding independent restaurants to ransom", insiders claim.WorldA Clydeside branch was involved in the dispute that led to the closure of the Saramago restaurant at Glasgow's Centre for Contemporary Arts and all staff losing their jobs.
Dr Catherine Owen, an expert in risk management and entrepreneurship at the University of Glasgow’s Adam Smith Business School said:"We do currently seem to be seeing an escalation of American-style “direct action” that uses social media campaigns and bypasses UK law on union activities by, for example, occupying cafes or disrupting service and the results can be catastrophic for this very special but fragile part of Glasgow’s creative ecosystem.
"Many small businesses have made significant efforts to introduce the Scottish Living Wage and other improvements like taxis home for staff on late shifts even though increases inwholesale prices and energy costs have made it harder than ever to make a profit by running a restaurant or cafe. Alan Miller, who has worked in hospitality crisis management in Glasgow for a number of years says the advent of social media means groups can make serious claims and"gain a lot of capital" quickly"They aren't really delivering what they claim to deliver against capitalism or poor working practices or abusive bosses.
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