London Ambulance Service has released a 999 call of a five-year-old asking for help after her mum fell unconscious. Read Zaynab Qasim's story:
Zaynab, her mother, and her father Muhammad were invited to the ambulance service's headquarters in Waterloo, where chief medical officer Dr Fenella Wrigley, director of 999 operations Stuart Crichton, and Ms White handed Zaynab a certificate honouring her bravery.
Ms White said:"Zaynab did so brilliantly on the call. She managed to stay calm and was able to give me her full address and landmarks which made it easy for the ambulance crew to reach her mum. "I loved meeting her - call handlers rarely get to meet callers or the patients we help. And this was a very special caller."
Mr Crichton said:"Zaynab is a very clever girl and a credit to her parents. Teaching your child how to call 999 in an emergency could save your life. "You don't need to unlock a phone to make a 999 call but it is important that children know their full address and how to open the front door in an emergency."
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