The mum-of-one has been left in 'an absolute nightmare' after she was told she'd get her prize money three months ago but still hasn't received it
A frustrated mum says she has been left 'out of pocket' after her National lottery winnings have gone missing and never reached her bank account, the Liverpool Echo reports. Each month, Gemma Murray puts on a lottery ticket for herself and her mum through their online app and in October last year she was delighted to see she had won £30.
She told the ECHO: "Every month when we get paid, me and my mum put the lottery on for the month. She won three numbers - £30 - so I withdrew it from the account and we were told we'd get it by November 2, but we still haven't had it. The National Lottery told Gemma that the money had successfully been returned to her account and that the company which handles its debit card transactions has confirmed this. However, the mum's bank would need to contact them in writing in order to trace the payment which is something it said it can't do.
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