The airline was fined $2.2 million by the Department of Transportation earlier this month for “extreme delays” in providing refunds to customers since the beginning of the COVID-19 pandemic.
Budget airline Frontier has discontinued its customer service helpline as it goes all in on digital.
A representative for the low-cost airline said that their Customer Care department transitioned to a fully digital mode earlier this month to ensure delivery of information to customers expeditiously and efficiently. Cruz also said that if agent support is needed, the airline has a live chatbot available 24 hours a day throughout the week. Customers can also communicate via common social media channels and WhatsApp.
Brasil Últimas Notícias, Brasil Manchetes
Similar News:Você também pode ler notícias semelhantes a esta que coletamos de outras fontes de notícias.
State Of Colorado Launches First EV Education CampaignThe Colorado Energy Office and the Colorado Department of Transportation recently launched an EV education campaign.
Consulte Mais informação »
Frontier Airlines cuts customer service phone line, transitions to fully digital communicationsFrontier airlines customers seeking help or information must now deal with an online chatbot, social media channels or WhatsApp.
Consulte Mais informação »
Frontier Airlines cuts customer service phone line, transitions to fully digital communicationsFrontier airlines customers seeking help or information must now deal with an online chatbot, social media channels or WhatsApp.
Consulte Mais informação »
Frontier Airlines cuts customer service phone line, transitions to fully digital communicationsFrontier airlines customers seeking help or information must now deal with an online chatbot, social media channels or WhatsApp.
Consulte Mais informação »
Frontier Airlines has replaced its telephone customer service line with online chat to cut costsFrontier Airlines has scrapped its telephone customer service line. The airline has switched to chat to give information as 'efficiently' as possible. Frontier said this month that a chat service 'reduced negotiation' and dealt with more cases.
Consulte Mais informação »
Frontier Airlines no longer has a customer service phone lineCustomers who need flight information or want to make changes to travel plans can no longer call Frontier Airlines and speak to an agent, the company confirmed to CNN Saturday.
Consulte Mais informação »