Barclays was fined over £783,000 for failing to exercise 'due skill, care and diligence' in its dealings with Premier FX - but has now paid millions more to fully redress people's losses.
"But it's been horrible, very stressful and exhausting and a lot of people have got very ill. I think we lost six or seven claimants who died during the process."Three died within six months of discovering that their money had been stolen and I think that's pretty ghastly to die knowing a lifetime's work has been scammed by some nasty fraudster who had a licence from the UK authorities.
Ms Creasey, from Kent, said:"I spoke quite a bit early on to the Treasury, which is responsible for the legal framework of the FCA, but a senior official said to me 'don't waste your time, you won't get anywhere, no government department will take responsibility for it, you'll just end up upsetting yourself even more.'
"The financial penalty takes into account that Barclays has agreed voluntarily to cover the losses of Premier FX customers whose claims have been accepted by Premier FX's liquidators. "We were never going to get any money from Premier FX, but most definitely we had been failed by those organisations. Fraud is an easy and fast-growing form of robbery and it's not being stopped, not being checked."
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