As part of our latest investigation, FOX 13 News compiled a statewide database to track response times for every single police department in Utah. AdamHerbets
SALT LAKE CITY — For more than a year, FOX 13 News has been investigating slow response times within the Salt Lake City Police Department.
More than a dozen agencies cited a technical issue with their software. Some have stated our request has prompted them to make changes within their departments. As a consolation, Biehler provided data from a report manually created by a Bountiful PD employee to track response times from January 2021 through December 2021.Brian Head Public Safety“What we call ‘Priority 1 Calls’ is quite different than what many other agencies do,” wrote Dan Benson, the town’s director of public safety. “A Priority 1 call for us could be a utility problem and we will respond to it, but it would be up to the deputy working to determine the urgency of the response.
"There are a lot of times however when a call comes out and dispatch has to call out our officer but the neighboring agency Has someone on duty and sends them to hold the scene,” wrote Chief Steve Gray. “Their response is typically under 7 min on those calls.”The Davis County Sheriff’s Office, which handles dispatching services for Farmington PD, listed a 2:05 response time.“Not sure what FPD used as parameters, but the official time is 2:05 minutes for priority one calls,” wrote Perry M.
Layon PD indicated it is looking into developing a custom report to track response times in the future. Bountiful PD handles dispatch services for the cities of Bountiful, Centerville, North Salt Lake, West Bountiful, and Woods Cross.Orem PD indicated it has not yet begun working on the request and intends to charge FOX 13 News for the requested data.In response to the request, the agency provided two numbers. FOX 13 News has sought clarification as to which figure is accurate, but Parowan PD has not responded.
“We are committed to frequently evaluating our response strategies to identify opportunities to reduce the amount of time it takes to respond to emergency calls and we look forward to working with our partners and continuing that practice moving forward.”“I recently completed our annual report to the city council which included response times for the calendar year 2021,” wrote Chief Matthew Gwynn.
“Please keep in mind that not all of these times are accurate, seeing as there are many times when dispatch doesn’t mark us as arrived,” wrote Cpl. Colbey Bentley. ”The calls where you are seeing a long wait time is due to an officer not being marked as arrived. This happens from time to time when our dispatch center is extremely busy.”FOX 13 News calculated the average Priority 1 response time with data provided by the department.
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