RealResponse lets customers, particularly from university athletic departments and sports groups, to send in immediate, confidential complaints through text.
Former college basketball player David Chadwick once saw his university team lose two players who accused administrators of discrimination and was left perplexed at how such a case had gone both unnoticed and unsolved, the Associated Press reported.
"I wanted to come up with something that would solve a direct challenge—the lack of confidential, anonymous, real-time ways for athletes and others to share concerns and feedback with administration," Chadwick said. The NFLPA initially bought the service to give players a chance to report inconsistencies in COVID-19 testing protocols. It has since expanded use of the service to, according to a news release,"anonymously and securely report any and all issues…for everything from training camp issues, drug policy infractions, social injustice concerns, medical issues, COVID-19 policy violations, misconduct, hazing, harassment, and more.
He transferred to Valparaiso, and started the research. He contacted more than 200 administrators in university athletic departments, asking them what systems they had in place to receive complaints or concerns from athletes. "The players very much bought into this and were willing to put very confidential and serious things into the system" Chadwick said."I thought, We can't wait for end-of-year surveys to get some of this information."
USADA's sign-on to the platform marks another milestone for the company. One long-running problem in the anti-doping world has been the ability to protect the whistleblowers after they share their information.
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