For subscribers: Other cities have tried sending less serious 911 calls to nurses, not hospitals. Did it work?

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For subscribers: Other cities have tried sending less serious 911 calls to nurses, not hospitals. Did it work?
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El Cajon will try sending some 911 calls to nurses, not hospitals. Here's how it's gone elsewhere

Several years ago in the nation’s capital, a few hundred people who dialed 911 were not taken to a hospital.

“This is the wave of the future,” said Art Andres, who oversees 911 calls in San Bernardino County. Nurses could save everybody money by reducing first responders’ workload and easing hospital wait times while still connecting people to care they need, he said.

Of the more than 10,000 emergency calls that can come in each month, nurses have so far directed about 350 away from emergency rooms, said Hilton Almond, a former dispatcher and a fire department spokesman. A few people got urgent care, dentist or telehealth appointments, while many others just needed a nurse’s advice, he said.

During the first four years, the county avoided more than 1,000 ambulance trips and more than 6,000 emergency room visits,. That led to saving more than $9.6 million from 2012 through 2016, the report said. Some dispatchers hear, “I pay taxes, you guys have to do this,” said Hricik, in Alexandria. “Their direction from us and our medical director is, ‘Yup, absolutely, send an ambulance.’”Frustrated residents are directed to call a complaint line. The department receives between 10 and 20 complaints a year, spokesman Vito Maggiolo said.

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