So what’s behind the rise in airline complaints and flight cancellations? Airlines and FAA appear to have different theories
Airline passengers in the U.S. can finally fly without too many restrictions, but many are still not happy about their travel experiences.
Air travel consumer complaints in May were 237% higher than the same period in 2019, with 4,344 complaints, according to the most recent data from the U.S. Department of Transportation, released earlier this month. Still, that number was 14.5% down from the 5,079 complaints in April. Passengers got bumped at a higher rate For the first quarter of 2022, the U.S. carriers posted a bump rate of 0.44 per 10,000 passengers, higher than 0.08 in the first quarter of 2021 and 0.32 in the first quarter of 2019.
In May, the cancellation rate for flights was 2%, the same level as 2019 May. The airlines with the highest cancellation rates were Delta Air Lines , United Airlines and JetBlue Airways . In airports, a lack of security agents and baggage handlers has delayed checking in for passengers, according to the Wall Street Journal. Airline executives said recruiting people and getting them through training took time, especially with a smaller workforce due to COVID-related absences and other pandemic-related issues.
“Americans are returning to the skies at a rapid pace and carriers are working to restore service across the country while navigating a range of challenges, including weather and staffing,” a spokesperson for Airlines for America said in response to the latest complaint report.
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