Federal officials say they are acting on 'thousands' of complaints by Southwest Airlines customers after its days-long holiday travel meltdown
Federal officials say they are acting on"thousands" of complaints by Southwest Airlines customers after its days-long holiday travel meltdown -- including complaints that Southwest is not making good on its pledge to issue refunds.
"Since the Southwest meltdown, DOT has received thousands of consumer complaints about Southwest -- including complaints about lack of ticket refunds and reimbursements for services when a traveler was stranded," the Department of Transportation said in a statement provided first to CNN. The Department of Transportation has required Southwest to honor passenger refund requests"within 7 business days if the traveler paid for the ticket by card and 20 days if they paid by cash or check," if Southwest canceled or significantly delayed a flight,"regardless of the reason."
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