The average total time spent in a drive-thru lane shrank by 29 seconds this year, according to Intouch Insight.
Wait times to order were 25 seconds shorter, as the average number of cars in line to place their order fell from 2.76 to 1.27.
The average total time spent in a drive-thru lane shrank by 29 seconds this year. Wait times to order were 25 seconds shorter, as the average number of cars in line to place orders fell from 2.76 to 1.27. But the surge in popularity put pressure on workers to assemble orders quickly and accurately, and fast-food chains had to come up with solutions like curbside pickup for mobile orders to address the problem. Despite those efforts, this year's total drive-thru times still lag 2019 times by 15 seconds.Even as drive-thru visits stabilize, restaurant companies like McDonald's and Chick-fil-A are still working to speed up service and reduce errors.
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