'An Ibiza-style neon beach party and foam party is not what I booked for a family resort'
A Northamptonshire family left their £18,000 luxury hotel after learning that an adults-only festival was taking over the building for the last five days of their holiday.
However, the dream getaway took a suddenly unexpected turn when Kerry discovered that an adults-only 24-hour party would be taking over the entire hotel complex in the middle of their stay. Despite it being booked long before, the Coxes say that hotel provider Virgin Holidays hadn't informed them of the event which includes a foam and paint pool party, neon swimwear bash and a string of DJs.
Kerry contacted both the in-hotel reps and Virgin customer helpline in the UK, unhappy with their suggestion that the family go on day trips to get away from the party. "As a family, we were offered up to 100 dollars each, but the days out cost 150 dollars per person on average," she continued. "Upon arrival it was horrific, and our room was rodent-infested, with rodent faeces in the room. I expected like for like, but it was disgusting. When you go through Covid and money is tight... This is not an average holiday.
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