Facebook scammers are locking users out of their accounts and then soliciting their friends in private messages.
"It's about 15 years of memories gone," says Vivian Eisenstadt when she lost control of her Facebook page. The hack has affected both her personal account and the one for her business.
"They immediately changed the recovery, phone number and email so that, whoever's account, they cannot recover their account," said Eisenstadt. "They start private messaging each of my friends, 5,000 people, one at a time saying that they're me and soliciting my friends, family everyone to invest in this Bitcoin mining page," she said.She's gone through the procedure to recover her account, but it feels like she's going around in circles.
"They automate so many processes, so many of the things that you're able to change with your account, and often times these are critical things that become difficult to undo," said Dr. Clifford Neuman a professor of Computer Science from USC. "You reach out to the company, you try to get that personalized customer service and you wait months and months before you are at the head of the queue, and that makes it almost impossible to correct these kinds of intrusions.
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