As the airline looks to fix its cancellation problem, crisis management experts explain how the company can weather the storm, but it must act quickly.
As Southwest looks to fix its cancellation problem, crisis management experts explain how the company can weather the storm, but it must act quickly.As Southwest's cascade of cancellations continues, stern words keep coming their way.
Federal transportation leaders said Southwest needs to not just fix the issue. "They need to be covering the cost of a hotel, the cost of food, and ground transportation," Buttigieg explained.where can learn how to get a refund, or reimbursed. As to how this happened, federal leaders say it was three issues, poor staffing, a different business model, and outdated software.
The weather impacted others, but their cancellations are at four percent Wednesday. With Southwest, it's more than half.With federal leaders investigating what happened with Southwest, and other politicians raising concerns, Gary Leff, who runs"Could we see legislation? Sure," Leff asked. "It's not clear what legislation is going to fix that."
Quast works with companies in crisis. He said Southwest needs to focus on making sure customers receive money.
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