The business claims to have guardrails to make sure the chatbot doesn’t hallucinate.
The tool is driven by ChatGPT, an artificial intelligence chatbot technology that has revolutionized many industries.
"Basically the idea is just to give travelers, however, they want to shop, the best ways to plan, the best ways to shop, the best ways to find the right thing for them," Peter Kern, CEO and vice chairman of Expedia Group, told CBS News on Friday."You can ask [the chatbot] whether April is a good time to go to Paris, or what you might see in Tokyo if you go in March — and can you see the cherry blossoms," he added.
The application also enables users to select accommodations close to well-known locations, such as the greatest cherry blossom viewing areas. The chatbot is a logical expansion of the capabilities of AI, even though some of the current features on Expedia's website do so.Kern agreed that ChatGPT occasionally provides inaccurate information and can be unreliable. Expedia added barriers to its chatbot to stop it from deviating from travel-related subjects to counter inaccuracy.
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