It's a running joke that McDonald's soft serve machines are always broken — but now this issue is, apparently, being taken seriously.
"The FTC wants to know how McDonald’s reviews suppliers and equipment, including the ice cream machines, and how often restaurant owners are allowed to work on their own machines," a person familiar with FTC conversations with franchisees told the WSJ."The FTC inquiry is preliminary, and 'the existence of a preliminary investigation does not indicate the FTC or its staff have found any wrongdoing.
McDonald's confirmed to TODAY that they know it’s frustrating for customers when they visit McDonald’s and the soft serve machines are down, but that they've built a dedicated team to help serve their favorite desserts more consistently. The fast-food giant also said they've introduced a variety of new solutions, including new training resources for crew members and regular maintenance"check-ups" to help keep machines running smoothly.we have a joke about our soft serve machine but we're worried it won't work"we have a joke about our soft serve machine but we're worried it won't work," McDonald’s tweeted in August 2020.
But the National Owners Association, a group of McDonald's franchisees, isn't seeing the humor in the situation. “We are tired of being the butt of late night jokes. So are our customers and crews,” the group wrote to owners back in May, according to the WSJ.I’m beginning to wonder if this
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