NBC 5 Responds helps one North Texas woman get a refund months overdue on a custom order that couldn't be returned to the store.
Jessica Cunningham of Grand Prairie ordered new window blinds with The Home Depot back in January of 2022.
"So, we wanted to order some new blinds that would have a rod long enough for us to be able to open and close them," Cunningham said. The new blinds covered the highest windows in her two-story home but, she had to use a step ladder to adjust them. Cunningham called The Home Depot about the extenders she said she was promised. The Home Depot told her they weren't available.
The blinds were replaced with a new purchase of remote-controlled shades, but the initial order couldn't be returned.Sign up for NBC DFW newslettersWhen Cunningham contacted Home Depot about the refund,"they said they couldn't take the blinds back that they had sent us, and for me to donate them to a Goodwill and get a receipt and send them the receipt of the donation and they could refund."NBC 5 Responds"So finally, after about 4 months, 5 months, I reached out.
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