At Tesla, questions in sales after CEO Elon Musk touts lenient return policy in a tweet.
Tesla CEO Elon Musk has in recent days made several statements about refunds and deposits for vehicles that contradict the language in Tesla's official policies. In one case, sales employees say they haven't gotten any guidance about whether to honor his commitments.
Tesla is now accepting $2,500"pre-order payments" for the Model Y SUV, which it says it will start manufacturing next year. In Tesla forums online, customers have traded notes and complained about its refund policy. Several say they haven't gotten their money refunded for"deposits." A one-time Tesla fan, William Carrol, shared records with CNBC that show he ordered a Model X in 2016, placing a $5,000 deposit down before the all-electric SUV was available for him to test-drive it in any nearby showroom.
A Tesla spokesperson emphasized that the pre-order deposit is applied toward the purchase price of the Model Y, and is"fully refundable" until the customer takes delivery. After that, the customer may return the car under Tesla's returns policy and seek to get their payment back. However, as CNBC has previously reported, the process of getting a refund after returning a car is not always smooth or speedy.
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