Emergency responders rely on the platform to share and collect lifesaving information. Looser moderation puts that in peril.
Robert Mardini, the director general of the International Committee of the Red Cross , says that the organization has its own trends analysis unit that uses software to monitor Twitter and other online sources in places where the organization operates. That can help keep workers safe in conflict zones, for example.
Of course, you can’t believe everything you read on Twitter. During a crisis, emergency responders using social media must figure out which posts are false or unreliable, and when to call out dangerous rumors. This is where Twitter’s own moderation capacity can be crucial, experts say, and an area for concern as the downsized company changes. In conflict zones, military campaigns sometimes include online operations that try to use the platform for weaponized falsehoods.
“Misinformation and disinformation can inflict harm on humanitarian organizations,” Mardini says. “When the ICRC or our Red Cross Red Crescent Movement partners face false rumors about our work or behavior, it can put our staff’s safety in jeopardy.” In May, Twitter introduced a special moderation policy for Ukraine aimed at curbing misinformation about its conflict with Russia. Nathaniel Raymond, coleader of the Humanitarian Research Lab at Yale’s School of Public Health, says that though Twitter has not made any recent announcements about that policy, he and his team have seen evidence is being enforced less consistently since Musk took over as CEO and fired many staff working on moderation.
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