“What should have been a nice relaxing break ended up a nightmare.'
A GLASGOW couple's dream trip turned into a holiday from hell after an airline left them stranded abroad - and thousands of pounds out of pocket.
“There was no guidance or information and we had to look on social media to find out we would not be flying back to Glasgow as scheduled. The 24-year-old, who owns Sweet Tooth by Carla in Clydebank, said: “The worst part was having to let some of my customers down. I had cakes to bake that I just couldn't get ready in time and I lost a lot of money as a result of having to close my business for a few days. I rely on footfall and people popping into the shop, and our reputation is that we never like to let anyone down.
She adds: “It was shambolic and has likely put me off ever flying with them again. Staff need to think about providing helpful advice when flights are grounded at short notice, or have contingency measures to try and get people home the following day. We were facing a four-day wait if we hadn’t acted, with no spending money left and commitments at home we had to meet.
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