'We’re asking these professionals to take care of us, but when they need help for their mental health, they’re punished for it.'
You’ve worked in health care yourself for over 20 years and for the past 15 years as the CEO of a physician group at the University of Virginia. Given your expertise in the industry, what was your awareness level about this issue before April 2020?
I think it’s important to clarify that burnout is not a mental-health condition; it’s a workplace condition. So, the solutions for that are to improve operations and decrease administrative burdens. Contrast that with a mental-health diagnosis like PTSD, which is the issue my sister-in-law had following her battle on the COVID front lines. That’s the challenge facing an entire workforce now. That means it’s helpful to reduce burnout, but that’s far from enough.
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