Letters alerting families were mistakenly sent to the children rather than their parents.
The situation worsened when the letters alerting families were mistakenly sent to the children rather than their parents.apologized for"any distress or confusion that this has caused our patients and their families."
It also apologized for addressing the letters to patients, and said it was reviewing its notification process to"ensure this does not happen again."The blood stem cells were collected from patients and were being stored in a freezer long-term. The hospital explained the cells are collected early on in a child's oncology treatment in case they can be used in the future.
"When excess cells are not needed, they remain in storage in the unlikely event that they could become helpful in the future," according to the hospital. Following the incident, the freezer which malfunctioned has been replaced, and the hospital has upgraded its sensor monitoring and alert system. The organization has"double-checked" power supply sources, upped its maintenance schedule, and plans to train its engineering team to use the new system.The institution has set up a phone line for affected families: 1-877-622-2130.
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