Walgreens just opened a redesigned store downtown in which most of the merchandise is intentionally kept out of sight. It’s not designed to deter theft, Walgreens says.
Walgreens just opened a redesigned store in downtown Chicago where most of the merchandise is intentionally kept out of sight.The store, located on 2 E. Roosevelt Road, at one point offered a typical Walgreens shopping experience – multiple aisles stacked with daily essentials, cosmetics, packaged snacks, health care needs and an in-store pharmacy.
Most everything else you expect you find at the drugstore chain is kept in an in-store fulfillment area, which is off-limits to shoppers. Walgreens said customers can also place their orders online for pickup in the store. The store has a pharmacy with its own kiosk to use for check-in and order fulfillment, among other features.In an emailed statement to CNN Friday, Walgreens said the purpose of the new store concept and technologies is to “enhance the experiences of our customers and team members” with a focus on shopping digitally for convenience.
But at least one industry expert told CNN Thursday that the prototype store’s layout would safeguard it better against theft, especially as nationwide retail crime trends escalate. “This is not just about retailers losing products. These crimes are becoming more aggressive, even violent,” said Karr. “I share the assessment that the Walgreens redesign might have also been done to limit theft although retailers are reticent to speak about theft trends.”
“As a retailers, if you lock up products, no matter what system you use to try to get the merchandise to customers quickly, it does slow down the shopping experience,” he said. “It’s important to get the process right without inconveniencing the shopper too much so they can get in and out of the store quickly.”According to the National Retail Federation, total annual shrink reached $94.5 billion in 2021, up from $90.8 billion from 2020.
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