The Department of Transportation has said it will give airlines a chance to comply with its refund requests 'before taking further action.'
But, the statement added, “DOT’s Aviation Enforcement Office will exercise its enforcement discretion and provide carriers with an opportunity to become compliant before taking further action.”site that focuses on airline issues, said in an email that the statement “seems like guidance but it isn’t actually an enforcement action.”
Passengers have recently encountered resistance from airlines when trying to get their money back for canceled flights. Some airlines insist that they will issue only a voucher, despite contracts of carriage that say otherwise.But critics have noted that holding the value of that ticket as a credit is tantamount to a loan to the airline. The airlines are to receive billions in grants and loans as part of the economic stimulus package.
On Monday, passenger Jacob Randolph of Minnesota filed a class-action suit against United asking for a refund of his more than $1,500 for three tickets to fly April 4 from Chicago to Hilton Head Island, S.C. TheUnited said it could not comment on the suit because the company had not yet seen it.Nine U.S. senators, including Kamala Harris and Edward Markey , have written to the chief executives of major U.S. airlines requesting refunds, not vouchers.
The European Union last week told airlines they have to give refunds to passengers whose flights have been canceled.
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