Doordash said it would increase base pay for deliveries and that customers’ tips will be added on top of a “Dasher’s” earnings paid by the company.
following an outcry from customers and food delivery workers. On Thursday, the company released the outline of a new pay model that it says will increase delivery workers’ earnings from the app.
The revised policy, which the company plans to roll out widely next month, includes an increase in base pay for deliveries, which will now range from $2 to $10 or more per trip, and a promise that customers’ tips will be added on top of a “Dasher’s” earnings paid by the company, regardless of the delivery fee or promotions.
“The decision to change our model was difficult,” Xu wrote in a blog post published on Thursday, saying the company’s model was built to consider worker feedback, despite mounting public criticism. “We realized that we couldn’t continue to do right by Dashers if some customers felt we weren’t also doing right by them,” he added.
DoorDash came under fire earlier this year for its policies around customers’ tips, which the company sometimes folded into workers’ base pay. Under the old model, if a customer tipped generously, the company’s pay to a worker could go down, because the customer tip would cover more of a worker’s guaranteed base pay.That policy, which was also used by some other delivery companies, sparked outcry from workers and customers who felt that tips should amount to additional pay for a delivery worker.
In the blog post, Xu defended his company’s decision not to change its policies until now. “We thought we were doing the right thing for Dashers by making them whole if a customer left no tip,” he wrote, “but the feedback we’ve received recently made clear that some of our customers who were leaving tips felt like their tips didn’t matter.”, is valued at $12.6 billion after raising $600 million from investors in May. The San Francisco-based company — which competes with the likes of Grubhub Inc.
Brasil Últimas Notícias, Brasil Manchetes
Similar News:Você também pode ler notícias semelhantes a esta que coletamos de outras fontes de notícias.
DoorDash appears to still be pocketing some workers' tips despite announcing changes to its pay model in JulyThe company said in July that it was changing its pay policies. That doesn't seem to be the case, according to receipts seen by Business Insider.
Consulte Mais informação »
DoorDash details new tipping policy after backlashDoorDash is finally detailing changes to its controversial tipping policy, one month after the company's CEO promised an update in response to a widespread backlash
Consulte Mais informação »
This Stay At Home Mom Founded Two Six Figure Businesses (And She Only Works 30 Hours A Week)These days, her website shares her name — CatherineAlford.com — and serves as a home base where she can share tips on how to build confidence in life and with money.
Consulte Mais informação »
Why This Activewear Set Is This Travel Expert's Secret Weapon(Paid Content) We tapped travel and lifestyle influencer René Daniella to give us her top tips for working out on vacation.
Consulte Mais informação »
Riot Games settles class-action suit by female employees who alleged harassment and discriminationRiot Games has settled a class-action lawsuit filed by workers who said they were routinely subjected to sexual harassment and discrimination in the course of their jobs at the Los Angeles video game studio.
Consulte Mais informação »