If being heard on conference calls makes some people self-conscious, imagine being seen
IT WAS ONE of the viral videos of 2017. Robert Kelly, an American academic, was discussing South Korean politics live on BBC World News when his two small children, eager for daddy’s attention, toddled into the room to interrupt him. It was a natural, joyful moment.
The future is likely to involve even more screen-based meetings. One survey, published early this year, predicted 12% annual growth in global sales of videoconferencing equipment between now and 2023. Some advocates also claim that videoconferencing beats phone calls. It is, they say, easier to establish a rapport with someone if you see them on screen, rather than simply hear their voice. Facial expressions and hand gestures can give a better clue as to the other person’s mood and intentions, which can help avoid misunderstandings.
Not everyone wants to be watched while undertaking a long phone call, especially at home where neither clothes nor surroundings redound to most people’s advantage. It is also hard to pay attention for extended periods. The ability to check emails, or sports scores, is the only way to cope with the tedium of, say, calls to discuss participation in conference panels . That option disappears when your face is on camera.
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