Plenty of offices have resident Luddites. Here’s what to do when they refuse to learn an upgraded system.
Photo: Michael Glenwood Gibbs By Sue Shellenbarger June 10, 2019 5:30 a.m. ET Every office has one—the holdout who sighs, “I’m just not good with technology,” then avoids learning to use the latest office tools.
“One thing I learned from all this is that a lot of people are afraid of change, because they’re afraid of making a mistake,” Mr. Cannon says. “They know how to do their jobs under the old system. Even if it’s cumbersome and inefficient, it’s comfortable. And comfort equals security.” “Some people are too embarrassed to admit they don’t know how to use the technology, so they don’t use it at all,” says Lindsey Pollak, author of “The Remix,” a book about managing a multigenerational workforce. Others attempt workarounds. Remember the early Mac resistors who found ways to install Windows on their Apple machines?
“Watching this guy’s hand unclogging things was like watching a dancer,” says Ms. Boisvert, author of “The New Collar Workforce.” He soon declared the printer a cool machine, and started learning to use it to make the truck parts he wanted.
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