As we've seen recently, it has been a chaotic commute for Long Island Rail Road riders because of new schedules. It's an even bigger challenge for people who are in wheelchairs, especially during rush hour. McLoganTV explains.
Bryanna Copeland of Franklin Square says her wheelchair was unable to cut through a stopped train to board one on another platform, adding trains no longer wait for connections.She says the gap still requires a ramp, whether at Jamaica or Grand Central.
The LIRR Care Program allows customers to arrange for assistance getting on or off a train, but the program requires a two-hour prior notification. Disabled riders say it's imperative the new MTA app is up to date on out-of-service elevators and cancellations.
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