The debut of 988 is a win for mental health advocates who see the simplified number as the first step on a path toward building out crisis care.
WASHINGTON — The long-awaited three-digit crisis hotline known as 988 rolls out nationally Saturday, a win for mental health advocates who see the simplified number as the first step on a path toward building out crisis care.
Experts said that's not unusual — the implementation, funding and widespread adoption of 911 in the late 1960s and 1970s took years to achieve, for example. The current lifeline answered 27,000 more calls, a 20 percent increase; 27,000 more chats, a 165 percent increase; and 3,000 more texts, a 93 percent increase, Delphin-Rittmon said during a briefing hosted by the nonprofit Education Development Center and National Action Alliance for Suicide Prevention.
But getting state legislatures to act has been a challenge, said Lauren Finke, a policy adviser at The Kennedy Forum, a mental health organization founded by former Rep. Patrick J. Kennedy. She said at least 18 states have pursued fee legislation that has been watered down, stalled or minimized, largely because of lobbying efforts by telecom and cable companies.
National Council for Mental Wellbeing CEO Chuck Ingoglia said that while participating in a webinar about 988 readiness last week targeted at providers, he observed differences among the approximately 700 attendees.
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