Twice in the last year Joe Walsh and his wife Jen have had to clean up after sewage flooded into their home.
“It was raw sewage and standing water, about three to four inches in our basement,” Joe Walsh said.“Our little guy has some lung issues, so we are staying at friend’s house. it was very stressful,” he said.
The wastewater team responded that night, but not to help homeowners. Walsh says they had to ask for a supervisor.That’s despite the city’s website saying if the problem is on their end, they will arrange cleanup “in an efficient manner.” A spokesperson for the City’s Department of Transportation and Infrastructure sent the following statement in response to our questions about why there was no immediate help with cleanup:
Walsh says they filed their claim the day after and have had little communication and no indication how long the process will take or what will be reimbursed.
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